Key Account Management Associate

TL;DR

Key Account Management Associate (Education): Manage a portfolio of national key accounts, primarily multi-academy trusts, supporting retention and growth by building trusted relationships and navigating qualifications during reform periods with an accent on insight-led strategies and customer engagement. Focus on developing account plans, resolving queries, and collaborating cross-functionally to deliver consistent customer experiences and identify opportunities.

Location: Home based with regular national travel to customer locations and hirify.global offices across the UK; full UK driving licence and vehicle access required

Salary North/Central/West Country: £52,300 - £58,900; Salary London and South East: £54,500 - £61,300 (aligned to base location)

Company

hirify.global is the largest provider of academic qualifications in the UK, marking over 10 million exam papers annually as an independent charity advancing education.

What you will do

• Develop and deliver national key account plans for assigned multi-academy trusts, focusing on retention and growth.
• Build trusted relationships with senior leaders, stakeholders, and centre-level contacts across accounts.
• Lead day-to-day engagement, ensure plan delivery, and resolve customer queries and escalations.
• Use customer, market, and competitor insights to inform strategies and decisions.
• Collaborate with sales, account management, marketing, and support teams for consistent customer experiences.
• Maintain CRM records and contribute account insights to shape hirify.global's offerings.

Requirements

• Full UK driving licence and access to a vehicle for regular national travel
• Experience in education sector or consultative sales with complex customer relationships
• Strong relationship-building, organisational, and communication skills, including presenting
• Ability to use data/insights for decisions; CRM and Microsoft Office proficiency
• Commercial awareness, collaborative approach, and analytical skills
• Understanding of UK education landscape and hirify.global products/competitors

Nice to have

• Experience with multi-academy trusts or account management
• Prior B2B sales or customer-facing role in regulated industry

Culture & Benefits

• 35-hour week, 25+ days annual leave, bank holidays, and Christmas closures
• Contributory pension up to 18.5%, private medical insurance, health cash plan
• Electric vehicle leasing, 5 paid volunteering days yearly
• Professional development, career progression, and supportive team environment
• Smart working model with two office days per week across England
• Commitment to diversity, equity, inclusion, and safeguarding

Hiring process

• Upload CV and cover letter; complete short questionnaire
• Two-stage interviews: Teams then face-to-face in May 2026
• Enhanced DBS check required (hirify.global covers cost); closing date 23:59 Monday 27 April 2026