Strategic Account Management Lead (Ecommerce)

TL;DR

Strategic Account Management Lead (Ecommerce): Leading a team of Strategic Account Managers to grow and retain high-value dealer partnerships within a two-sided car marketplace with an accent on operational rhythms and performance coaching. Focus on driving commercial growth, optimizing account management processes, and collaborating cross-functionally to align strategy with execution.

Location: Hybrid (London), requires travel to Brighton once per week

Company

hirify.global is the UK’s fastest-growing online-only used car marketplace connecting private sellers with over 7,500 verified dealers.

What you will do

• Lead Strategic Account Managers to achieve defined commercial goals and KPIs.
• Establish and manage the team’s operating rhythm, including planning, forecasting, and pipeline reviews.
• Drive growth and retention of top-tier dealer partners through long-term relationship building.
• Coach and develop managers through regular 1-to-1s and targeted performance plans.
• Act as the voice of the dealer and the team in senior leadership forums.
• Collaborate with Product, Ops, Marketing, Finance, and Sales Ops to ensure strategic alignment.

Requirements

• Extensive experience leading and managing client-facing teams to deliver targets.
• Proven track record of running structured operating rhythms and performance cadences.
• Proficiency in using CRM technology to track performance and identify opportunities.
• Strong people leadership, coaching, and performance management skills.
• Professional communication and presentation style.
• Data analysis skills with the ability to make data-driven decisions.
• Must be based in London and able to travel to Brighton weekly.