Associate Renewals Specialist - SMB / Success Outreach Account Associate (Crypto)

TL;DR

Associate Renewals Specialist - SMB / Success Outreach Account Associate (Crypto): Manage renewals, expansions, and support escalations for small and medium-sized cryptocurrency businesses and financial institutions with an accent on operational excellence and customer journey optimization. Focus on executing data-driven prioritization, automating processes with AI, and driving adoption to achieve high renewal rates.

Location: Remote within US states: New York, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia

Salary: $90K – $105K + Commission

Company

Blockchain analysis company providing data, services, and solutions for organizations to navigate blockchains safely and confidently.

What you will do

• Manage customer support escalations, prepare and execute renewals, and collaborate with team for smooth operations.
• Become expert in product suite to connect customers with solutions for business goals and regulatory needs.
• Partner with revenue operations to implement automation and AI systems for increased capacity and improved customer journey.
• Drive adoption through understanding customer satisfaction, renewal processes, and success factors.
• Create and execute data-driven strategies to prioritize and manage high-volume customers at scale.

Requirements

• Understand B2B SaaS sales and customer journey at scale.
• Identify, communicate, and execute process improvements using automation and AI.
• Articulate, enthusiastic, and effective communicator.
• Thrive in experimental environment prioritizing velocity over rigid processes.
• Eager to build skills in modernizing sales operations with focus on digital customer experience.

Nice to have

• Awareness of regulatory responsibilities for crypto businesses.
• Basic knowledge of small-to-medium crypto customer business goals.

Culture & Benefits

• Diverse team reflecting global communities with commitment to continuous learning and reevaluation of diversity practices.
• Encourages applicants from all backgrounds; accommodations available for interview process.