Business Development Manager (Customs)

TL;DR

Business Development Manager (Customs): Own the growth and success of customs solution for cross-border e-commerce shipping with an accent on client onboarding, custom solutions, and product improvements. Focus on guiding clients from prospecting to implementation, collaborating with sales and product teams, and driving market performance.

Location: Hybrid model with office at Alexanderplatz, Berlin; flexible remote-office setup and working hours, up to 2 months remote from anywhere per year.

Company

Leading platform for cross-border parcel delivery in Europe, providing seamless customs clearance for e-commerce businesses covering UK, Switzerland, Norway.

What you will do

• Own the success of the customs solution, managing its performance and market growth.
• Guide clients from prospecting through successful implementation.
• Join sales meetings as subject matter expert to showcase customs solution value.
• Collaborate with Sales and Key Account Managers to design and deliver custom client solutions.
• Contribute ideas to improve the customs SaaS application with the Product team.

Requirements

• Fluency in German (C1+) and English required for client and team communication.
• Experience in business development, project management, or account management; logistics or customs background a plus.
• Strong project management skills to organize and drive multiple workstreams.
• Strong communication and stakeholder management skills.
• Proactive, results-driven approach with ownership.

Culture & Benefits

• Hybrid work with flexible hours and up to 2 months remote per year.
• Company lunches twice per month, corporate benefits platform, German language courses.
• Climate-neutral initiatives and green logistics focus.
• Vibrant, collaborative culture with team events and celebrations.
• Inclusive environment valuing diversity.