Client Experience & Enablement Manager

TL;DR

Client Experience & Enablement Manager (SaaS): Translating product capabilities into clear, actionable value for internal teams and customers with an accent on enablement plans, communication strategies, and AI-driven automation. Focus on developing trainings, managing product update communications, and streamlining workflows to scale efficiency and adoption.

Location: Flexible work arrangements with home office support.

Company

International SaaS company fostering a relaxed, dynamic atmosphere with an enthusiastic team focused on autonomy and growth opportunities.

What you will do

• Develop and deliver product enablement for Sales and Post-Sales teams, including trainings, talk tracks, and supporting materials.
• Own new feature roll-outs, coordinating content creation, internal communications, and cross-team trainings with Product.
• Manage external communications for product updates via email, in-app messaging, and campaigns, ensuring user-relevant messaging.
• Maintain communication calendars, align with Marketing and Support on launches, and automate workflows using AI.
• Collect best practices, manage customer surveys, and continuously improve enablement content and delivery.

Requirements

• Bachelor’s degree or equivalent in business, communications, or related field.
• Native English Speaker or equivalent fluency.
• 3–5 years in enablement, product marketing, customer experience, or similar role.
• Strong communication skills to simplify complex concepts.
• Experience working cross-functionally with Product, Sales, Customer Success, and Marketing.
• Comfortable creating and delivering trainings, webinars, or presentations.
• Highly organized, proactive with AI for efficiency, and adaptable to fast-paced environments.

Nice to have

• Experience in SaaS/technology fields.
• Experience with User Guiding or similar platforms.
• Designing or implementing AI-automated workflows.

Culture & Benefits

• Relaxed yet dynamic atmosphere with autonomy to make impact.
• Learning and development allowance.
• Benefits package tailored to location, flexible work, and home office support.
• International team with growth and advancement possibilities.

Hiring process

• Intro Call.
• Meet & Greet.
• Skills Assessment.
• Culture Fit Interview.
• Leadership Interview.