Customer Marketing Manager (SaaS)

TL;DR

Customer Marketing Manager (SaaS): Driving retention, expansion, and advocacy across the customer base with an accent on building long-term partnerships and customer proof. Focus on executing engagement programs, cross-sell initiatives, and managing customer advisory boards to drive measurable business outcomes.

Location: Must be based in or able to work from our European offices in London, Munich, or Prague.

Company

hirify.global is a leading AI-powered social media marketing and customer experience platform empowering brands to deliver meaningful, connected experiences.

What you will do

• Collaborate with Marketing, Customer Success, Sales, and Product teams to drive customer engagement and retention.
• Develop and execute programs that ensure customers realize value from the platform to increase adoption.
• Drive campaigns supporting cross-sell and upsell opportunities in partnership with Sales.
• Scale the customer advocacy program, including case studies, testimonials, and reference management.
• Manage customer engagement programs such as webinars, roundtables, and user conferences.
• Establish and run customer advisory boards to ensure feedback informs product direction.

Requirements

• 3+ years of experience in customer marketing, lifecycle marketing, or B2B SaaS roles.
• Proven ability to build and execute marketing campaigns that drive engagement and expansion.
• AI-first mindset with experience leveraging AI tools to streamline workflows and boost efficiency.
• Strong organizational and project management skills with experience managing multiple stakeholders.
• Must be based in or able to work from London, Munich, or Prague.
• Proficiency in English is required for daily communication.

Nice to have

• Experience with Salesforce and Marketo.
• Experience managing customer marketing platforms.

Culture & Benefits

• International and fast-paced environment at a CX tech leader.
• Agile and open-minded culture with high levels of trust and flexibility.
• Flexible working environment.
• Opportunities for professional growth and development.
• Exposure to cutting-edge AI technologies.