Key Account Manager

TL;DR

Key Account Manager (Dining & Lifestyle): Nurturing and expanding key customer relationships in Central Germany/NRW with an accent on digital sales channels, e-commerce strategies, and customer journey optimization. Focus on maximizing sales growth, conducting potential analyses via dashboards and KPIs, and contributing to international sales projects.

Location: Onsite in Central Germany/NRW with regular travel within assigned sales territory

Company

World-leading manufacturer in ceramics and lifestyle sector with Dining & Lifestyle and Bath & Wellness segments, employing over 13,000 people in 42 countries.

What you will do

• Provide comprehensive support and development for existing key accounts in the Dining & Lifestyle segment.
• Advise customers holistically along the customer journey, including brick-and-mortar retail and e-commerce solutions.
• Maximize sales and identify new growth opportunities together with customers.
• Conduct potential analyses and evaluate dashboards/KPIs to develop the sales region.
• Participate in international and cross-divisional sales projects.

Requirements

• Degree in Business Administration
• Documented success in developing and expanding major accounts with revenue growth and profitability improvement
• In-depth understanding of digital sales channels, e-commerce strategies, and customer journey optimization
• Willingness to travel regularly within assigned territory in Central Germany/NRW
• Outstanding negotiation, conflict resolution, and communication skills
• Fluent in German and English (written and spoken)