Customer Enablement and Product Consultant (SPM)

TL;DR

Customer Enablement and Product Consultant (SPM SaaS): Lead delivery and evolution of virtual instructor-led training sessions for Admin Enablement Program and webinars with an accent on practical, scenario-based learning emphasizing the 'why' and 'how'. Focus on designing scalable curricula, facilitating interactive experiences, mentoring trainers, and integrating product updates with adult learning principles.

Location: Mexico Remote

Company

Market leader in Sales Performance Management (SPM) SaaS solutions trusted by global leaders like T-Mobile, ServiceNow, and Moody's.

What you will do

• Design and iterate vILT curriculum with instructional designers and product SMEs, ensuring technical accuracy and engagement.
• Deliver high-impact virtual training sessions using platforms like Zoom, incorporating polls, exercises, and real-world cases.
• Mentor facilitators, guide training strategy, and contribute to onboarding new team members.
• Analyze feedback to refine sessions and propose new modules or learning formats.
• Represent Education in cross-functional initiatives and customer events.
• Lead special projects like piloting new technologies including Generative AI for learning efficiency.

Requirements

• 6+ years in instructional delivery, technical training, or customer enablement
• Strong understanding of software products, preferably incentive compensation, enterprise SaaS, or analytics
• Excellent presentation, facilitation, and communication skills
• Experience with virtual platforms (Zoom, zuddl), collaboration tools (Slack, Jira), and LMS (Docebo)
• Expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and mentor peers

Culture & Benefits

• Innovate with purpose in a diverse, collaborative team.
• Work in a supportive environment focused on growth and excellence.
• Shape revenue optimization strategies for global customers.