Enablement Partner

TL;DR

Enablement Partner: Deliver structured onboarding and training programs for Customer Success hires with an accent on essential skills, tools, processes, and product knowledge. Focus on developing reusable learning materials, monitoring performance via QA and data analysis, and driving improvements in CSAT and team productivity.

Location: United States, Remote

Company

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform empowering over 2 million businesses globally with tools to capture, nurture, and close leads.

What you will do

• Deliver job-specific onboarding and training programs for new Customer Success hires to ensure quick ramp-up and customer service confidence.
• Develop and update training materials like presentations, manuals, SOPs, workshops, and e-learning modules.
• Conduct interactive training sessions using presentations, demonstrations, role-playing, and group activities.
• Monitor advisor performance through QA, data, and call analysis to identify and close knowledge gaps.
• Evaluate training effectiveness via feedback, assessments, and metrics to improve QA, CSAT, and productivity.
• Collaborate with department heads to align training with goals and stay updated on product changes and industry trends.

Requirements

• Bachelor's degree in Education, Training, Business, or related field (or equivalent experience).
• 2-3 years of experience training team members in the tech industry.
• Excellent communication and presentation skills for diverse audiences.
• Strong understanding of adult learning principles and training methodologies.
• Proficiency in creating training materials with various tools.
• Detail-oriented with organizational and project management skills; ability to collaborate cross-functionally.

Nice to have

• Experience in a customer-facing success role.
• HighLevel platform experience.

Culture & Benefits

• Global, remote-first environment with over 1,500 team members across 15+ countries.
• Culture rooted in creativity, collaboration, impact, innovation, and people-first values.
• Opportunity to shape Customer Success growth and deliver world-class service.