Atlassian Learning Solutions Specialist

TL;DR

Atlassian Learning Solutions Specialist (Atlassian): Driving customer engagement through tailored learning and certification experiences with an accent on needs assessments, custom training plans, and data-driven tracking. Focus on facilitating live sessions, designing learning journeys, and measuring impact to ensure customers master Atlassian tools.

Metro Manila, Philippines (Remote)

Company

Global tech-enabled services company headquartered in Palo Alto, California, partnering with industry giants like Atlassian to accelerate client growth.

What you will do

• Conduct needs assessments to identify business challenges and skill gaps using interviews and product data.
• Design customized learning plans with courses, workshops, and documentation to meet customer goals.
• Facilitate live training sessions, adapting content in real-time to learner needs.
• Drive adoption by recommending strategies to increase learning maturity and answering technical questions.
• Coordinate with content developers, account teams, and training partners for high-impact experiences.
• Track progress with metrics and report ROI to stakeholders.
• Proactively solve obstacles to learning success through consultative approaches.

Requirements

• Deep understanding of Atlassian ecosystem (Jira, Confluence, JSM, or similar).
• Experience facilitating live training with ability to improvise and handle questions.
• 3+ years in customer-facing roles (education, scaled success, training) or technical experience with training support in B2B SaaS.
• Program management skills in ideation, scheduling, and resource allocation.
• Proficiency in adult learning principles and performance consulting.
• Comfort building programs from scratch without established playbooks.
• Exceptional writing and presentation skills for cross-functional alignment.

Culture & Benefits

• Collaborative, inclusive environment with 4.7 Glassdoor rating and fun-loving culture.
• Work with world-class experts on meaningful projects with high-level decision-makers.
• Leadership focused on valuing contributions and professional development.
• Diverse global team living by core values.

Hiring process

• Initial meeting with TA member as tour guide.
• Interviews with selection team and area executive.
• Opportunity to evaluate the company fit.