Sales Development Representative (USA)

TL;DR

Sales Development Representative (USA): Identifying, engaging, and qualifying potential customers for post-purchase SaaS platform with an accent on personalized outreach, cold calling, and uncovering pain points in ecommerce, CX, and logistics. Focus on owning early-stage sales funnel, engaging C-level stakeholders, and generating pipeline through meetings and opportunities.

Fully Remote (US hub), Must be based on the East Coast, expected to attend conferences and office off-sites.

Company

Fast-growing SaaS company reshaping post-purchase customer experience for leading ecommerce brands worldwide.

What you will do

• Prospect into target accounts using email, cold calls, video, and LinkedIn social selling.
• Own early-stage sales funnel: research, outreach, qualification, and handoff to sales team.
• Engage C-level and senior stakeholders in Ecommerce, CX, Operations, Logistics, and IT.
• Identify pain points and communicate value aligned to prospect challenges.
• Collaborate with Sales and Marketing on messaging, campaigns, and feedback.
• Maintain records in Salesforce and meet monthly KPIs for meetings and opportunities.

Requirements

• 1–2 years in B2B SaaS sales development or lead generation.
• High energy, resilience, and drive to handle rejection.
• Comfortable with phone calls, video, voice notes, and creative outreach.
• Strong communication skills tailored to different personas and platforms.
• Curious, commercially minded, with experience in Salesforce, LinkedIn Sales Navigator.
• Must be based on the East Coast.
• Comfortable working autonomously in remote-first environment; attend conferences and off-sites.

Nice to have

• Experience in Retail, Ecommerce, or MarTech.
• Technical mindset or interest in digital transformation.
• Experience in fast-paced startup or scale-up.

Culture & Benefits

• Remote-first with flexible work, MacBook/PC provided, co-working coverage.
• Comprehensive 30-60-90 day onboarding, career development, mentorship, training budgets.
• Mental wellbeing support via TELUS Health meditation and coaching.
• Regular retreats, events, meet-ups, team off-sites.
• Diverse international team of 25+ nationalities, high Glassdoor ratings.
• Competitive compensation, commission, inclusive ambitious culture.