Head of Account Management XL – Spain

TL;DR

Head of Account Management XL (Spain): Lead and manage high-stakes portfolio of XL accounts ensuring retention and growth with an accent on strategic vision, operational excellence, and team scaling. Focus on driving data-driven decisions, handling complex negotiations, and fostering cross-functional collaboration.

Location: Barcelona, Spain (regular in-person meetings required)

Company

Leading business management SaaS platform for HR, finance, and operations, headquartered in Barcelona with 1,200+ employees across 7 markets serving 700,000+ users.

What you will do

• Lead high-stakes XL accounts in Spain, driving retention and sustainable growth.
• Execute strategic vision for Spanish XL segment, partnering with senior leadership.
• Drive operational excellence, scalable processes, and performance tracking in Account Management team.
• Coach and scale team of Account Managers via Team Leads, building high-performance culture.
• Handle escalations for complex negotiations and at-risk accounts to protect revenue.
• Leverage data analytics to monitor portfolio, identify risks, and uncover expansion opportunities.
• Collaborate with Sales, Product, Customer Experience, and Marketing teams.

Requirements

• Proven experience leading Account Management or Customer Success teams at Head level, including managing managers.
• Hybrid background in top-tier consulting/analytical roles and SaaS/high-growth tech.
• Highly data-driven with advanced Excel skills.
• Strong leadership to build and scale high-performing teams.
• Commercial acumen for enterprise negotiations and revenue protection.
• Deep knowledge of Spanish market and XL clients.
• Native Spanish and professional-level English.

Culture & Benefits

• High-growth, multicultural, friendly environment with bold goals and radical ownership.
• Private health insurance via Alan, Wellhub for gyms, Cobee for expenses, language classes.
• Office perks: breakfast, organic fruit, free coffee/tea, pet-friendly.
• Inclusive culture promoting diverse talent and equal opportunities.