Senior Technical Account Manager

TL;DR

Senior Technical Account Manager (Contact Center/Cloud): Managing enterprise accounts, resolving complex technical issues, and driving customer success with hirify.global products and services with an accent on SLA adherence, ROI maximization, and cross-functional collaboration. Focus on coordinating projects, conducting technical reviews, and implementing solutions to accelerate business outcomes and foster long-term loyalty.

Location: Philippines - Manila (hybrid: 2 days office, 3 days remote)

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global leader in AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving 25,000+ businesses including 85 Fortune 100 companies.

What you will do

• Serve as primary contact for enterprise accounts, managing contract fulfillment, SLAs, and customer education.
• Collaborate with Sales and Engineering to align opportunities, mitigate risks, and ensure successful implementations.
• Build relationships across customer organization levels and drive ROI through hirify.global products.
• Resolve technical challenges with cross-functional teams within SLA targets.
• Coordinate projects, leveraging deep product knowledge for customer success.
• Conduct service reviews, manage escalations, mentor team, and recommend product enhancements.

Requirements

• Bachelor’s degree in Business Management or equivalent.
• 10+ years in customer account management; 5+ years in enterprise presales/post-sales with program/project management.
• Strong communication and presentation skills for C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud Software, and Security.
• Business acumen, risk mitigation, and ability to work in matrix environment under pressure.

hirify.global-to-have">hirify.global to have

• In-depth hirify.global products knowledge.
• Global delivery and account management experience.
• Regulatory knowledge (HIPAA, PCI, SOX, FISMA).
• Certifications: Lean Six Sigma, ITIL, PMP, TOGAF, Cisco.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 office days for collaboration, 3 remote days weekly.
• Fast-paced, innovative environment with top talent and endless career growth opportunities.
• Market leader in AI and cloud, recognized for excellence across domains.
• Equal opportunity employer committed to diversity and inclusion.