Senior Manager, Customer Account Management (Supply Chain)

TL;DR

Senior Manager, Customer Account Management (Supply Chain): Lead and scale a team delivering supply chain solutions for North America’s Direct accounts with an accent on AI-enabled planning, customer-centric partnerships, and end-to-end operations. Focus on cultivating JBP/QBR strategies, bridging AI innovations with execution, and championing fulfillment efficiencies across Omni-channel platforms.

Location: Hybrid role requiring 3 days in office each week in San Jose, CA or Dallas, TX, USA. Flexibility of location to hire includes these sites.

Salary: $120,000–$205,000 annual base.

Company

Global leader in consumer electronics and IT peripherals empowering collaboration and play.

What you will do

• Lead and develop Customer Account Managers overseeing replenishment and supply chain operations for scalability and excellence.
• Cultivate customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and PSI strategies.
• Drive AI-driven planning and execution for transformative experiences in retail, etail, and Omni-channel.
• Champion supply chain best practices and fulfillment using AI and digital tools.
• Foster collaboration across stakeholders to shape organizational change and deliver results.
• Establish win-win supply chain partnerships with customers.

Requirements

• 12+ years supply chain experience, including leadership managing managers.
• Expertise in end-to-end operations, forecasting, replenishment, and planning systems (Kinaxis a plus).
• Experience in Omni-channel growth, digital commerce, and AI for process innovation.
• Strong analytical, decision-making, communication, and cross-functional leadership skills.
• Customer-first mindset with ability to multitask in dynamic environments.
• Industry experience in IT, technology, or consumer electronics preferred.
• Willingness to travel regularly to customers, partners, and sales offices.
• Master’s Degree in Business, Operations, Supply Chain Management, Engineering or equivalent.

Culture & Benefits

• Hybrid work model with flexibility.
• Comprehensive benefits: Medical/Dental/Vision coverage, 401(k), FSA/HSA, ESPP, life/disability insurance, paid time off, holidays, parental leave.
• Wellness programs, tuition reimbursement, commuter benefits, employee discounts, and more.
• Inclusive culture valuing diversity, growth mindset, and work-life balance.