Administrative Support Associate for MiaPrep Online Academy of Ohio (MOAO)

TL;DR

Administrative Support Associate (Edtech): Providing frontline support for online academy administrative operations with an accent on student/parent inquiries, compliance reporting, and data management. Focus on resolving issues promptly, maintaining accurate records in systems like DASL and EMIS, and improving administrative processes.

Hybrid: two days per week in office in Columbus, Ohio, three days remote. Current resident of Ohio or willing to relocate to Ohio.

$19.24–$27.05 per hour (annual range $40,019–$56,264 at 40 hours/week).

Company

hirify.global builds accessible online homeschool curriculum platforms like MiaPrep Online Academy of Ohio, a flexible public school option for grades 7-11 aiming to grow to over 1,000 students by 2030.

What you will do

• Resolve student/parent concerns via email/phone, triage and escalate as needed.
• Maintain accurate record-keeping in all systems for students, parents, and staff.
• Ensure data accuracy in DASL and EMIS reporting.
• Assist with enrollment, academic status, calendar management, and special projects like surveys or audits.
• Proactively improve administrative systems and support services.
• Contribute to a collaborative, student-success-focused culture.

Requirements

• High school diploma or equivalent
• Minimum 2 years administrative or customer service experience in customer-facing role
• Excellent written/verbal communication skills
• Strong organizational skills, multitasking, deadline management
• Empathy, patience, student-centered mindset
• Comfort with cloud tools like Google Workspace, ticketing systems
• Problem-solving, attention to detail, growth mindset
• Current Ohio resident or willing to relocate to Ohio
• Mandated reporter training for student safety/mental health concerns

Nice to have

• Experience in education/school environment
• EMIS reporting experience
• Freshdesk or ticketing/CRM familiarity
• Calendar/scheduling management
• Student advising or teen-facing background

Culture & Benefits

• Full-time non-exempt with overtime at 1.5x rate
• Health/dental/vision insurance, FSA/HSA, fertility/mental health/chiropractic care
• 401(k) with employer match
• Flexible PTO: 16 hours floating holiday/quarter + 1 hour per 17 worked (~122 hours/year)
• Parental leave and other perks
• Free/discounted tuition for family/children

Hiring process

• Submit application and resume
• Assessment, 2+ interviews, role-specific assignment
• Accommodations available upon request