Install Coordinator Supervisor (iGaming)

TL;DR

Install Coordinator Supervisor (iGaming): Supervise and develop a team of scheduling install coordinators managing order workflows from intake to installation with an accent on workload distribution, escalations resolution, and cross-functional coordination. Focus on maintaining service-level targets, analyzing productivity metrics, and driving process improvements.

Location: Hybrid Las Vegas, NV

Company

hirify.global builds cutting-edge technology, products, and content for iconic land-based casinos and operators globally.

What you will do

• Supervise, coach, and develop a team of Scheduling Install Coordinators, monitoring workloads and distributing assignments.
• Oversee order scheduling, customer coordination, and workflow from intake to installation/removal, troubleshooting discrepancies and escalations.
• Maintain service-level targets for accuracy, turnaround time, and scheduling completion.
• Collaborate with Sales, Field Service, Product Support, and other teams as escalation point and to align on order movement.
• Track productivity, KPIs, and backlogs; analyze data for trends, bottlenecks, and improvements; provide reporting and forecasting to leadership.

Requirements

• High School Degree required; 3+ years scheduling experience in Gaming or similar business
• Excellent internal/external customer service skills, ability to handle stressful situations professionally.
• Skills in organizing field services scheduling, communicating effectively, negotiating resolutions.
• Knowledge of gaming products components preferred; Gaming industry and regulatory experience preferred.
• Oracle and Microsoft Applications experience preferred; ability to run reports, create shipping requests, manage customer files.
• Strong soft skills: root cause analysis, problem-solving, adaptability, transparency.

Culture & Benefits

• Drive company core values through open communication and trust-building relationships.
• Embrace technology and continuous process improvements.
• Equal Opportunity Employer committed to non-discrimination.