Case Aide

TL;DR

Case Aide (Refugee Services): Provide trauma-informed services to refugees and immigrants to support resettlement and self-sufficiency through financial, medical, social, vocational, and other resources. Focus on pre- and post-arrival tasks, client orientation, social adjustment, education, workforce readiness, and community resource access.

Location: Louisville, KY, USA. Combination of standard office environment, remote work, and field time within the service delivery area.

Compensation: $19.00 - $21.00 per hour (US-based candidates).

Company

International humanitarian NGO founded in 1933, responding to crises in 40+ countries and 29 US cities, restoring health, safety, education, and economic wellbeing.

What you will do

• Carry out pre- and post-arrival tasks ensuring clients have housing, food, medical care, transportation, and orientation to new environment.
• Support case management, youth programs, and employment services by assisting with social adjustment, education, workforce readiness, and community resources.
• Document client interactions, input data into databases, and assist with tracking and reporting.
• Collaborate with coworkers and partners, build relationships with service providers.
• Travel and transport clients and materials using personal insured vehicle or public transport.
• Provide interpretation services as needed.

Requirements

• Fluent in English (spoken and written); proficiency in client languages desired.
• High school diploma strongly preferred; Bachelor’s in social work or related field preferred.
• Minimum 1 year relevant experience strongly preferred; experience with refugees/immigrants preferred.
• Strong relationship building, diplomacy, networking; success in multicultural environments.
• Self-starter with problem-solving, multitasking, time management; attention to detail.
• Proficient in Microsoft Office, internet/digital tools; valid driver’s license and access to insured personal vehicle.

Culture & Benefits

• Comprehensive US benefits: medical/dental/vision insurance, 403(b) with matching, disability/life insurance, EAP for mental health.
• 10 sick days, 10 US holidays, 20-25 PTO days depending on role/tenure, FSA for healthcare/commuter.
• Adherence to core values: Integrity, Service, Equality, Accountability; safeguarding and professional conduct standards.
• Occasional weekend/evening work may be required.