Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving success for mid-market and enterprise clients by leading onboarding, conducting business reviews, and addressing objections with an accent on delivering measurable value and ROI. Focus on building strong relationships with key stakeholders, analyzing usage data, and managing renewals to maintain high retention.

Location: Remote - Must be based in the UK

Salary: £78K – £92K on target earnings

Company

hirify.global is an AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision.

What you will do

• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
• Build strong relationships with key stakeholders to drive satisfaction and loyalty.
• Lead onboarding and training for new customers, ensuring effective adoption of hirify.global’s platform.
• Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
• Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
• Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.

Requirements

• 2–3 years of customer success, account management, or sales experience in a SaaS startup.
• Proven success managing mid-market and enterprise accounts.
• Strong sales acumen and objection-handling skills.
• Excellent communication and relationship-building abilities.
• Experience creating QBRs and email campaigns to engage customers.
• Familiarity with HubSpot and Stripe.

Nice to have

• Proficiency in tools like MixPanel for data analysis.
• Training in consultative sales methodologies (e.g., Sandler).
• Experience with legal technology or AI tools.
• Familiarity with customer success platforms.

Culture & Benefits

• Embrace autonomy and accountability in a flexible work environment.
• Access company-paid group benefits for you and your family, with $1,000 towards mental health support.
• Disconnect during holiday closure and take advantage of generous time off policies.
• Enjoy monthly paid meals and an annual wellness allowance to support your well-being.
• Receive competitive stock option grants as a pivotal early employee.