Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Serving as a strategic partner and trusted advisor to hirify.global's most complex customers across EMEA, helping them harness the full potential of Claude capabilities with an accent on understanding their business objectives, AI vision, and technical needs. Focus on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.

Location: Munich, Germany. Currently, hirify.global expects all staff to be in one of their offices at least 25% of the time.

Salary: €150.000 - €230.000 EUR

Company

hirify.global’s mission is to create reliable, interpretable, and steerable AI systems.

What you will do

• Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
• Become an expert in hirify.global's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments.
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing hirify.global’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers.
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and hirify.global.
• Build hirify.global's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures.

Requirements

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar).
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience working in and building a growing region, while navigating across time zones with US-based headquarters.
• Visa sponsorship: hirify.global does sponsor visas!

Nice to have

• Fluency in French, German, Spanish or Italian.

Culture & Benefits

• Competitive compensation and benefits.
• Generous vacation and parental leave.
• Flexible working hours.