Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of B2B e-commerce clients to drive product adoption and performance with an accent on strategic account growth and relationship building. Focus on identifying expansion opportunities, leveraging CRM tools for data-driven insights, and collaborating with cross-functional teams to deliver value.

Location: Hybrid (Cologne, Germany). Requires 2 days/week in the office.

Company

hirify.global is a leading European e-commerce community building trust through innovative SaaS solutions for online retailers.

What you will do

• Manage and own a portfolio of B2B e-commerce customers, driving product adoption and performance optimization.
• Serve as the primary point of contact for clients through proactive communication and expert consultation.
• Identify and convert growth opportunities within the existing customer base.
• Act as the voice of the customer, sharing feedback with Product, Marketing, and Legal teams to shape future solutions.
• Develop and maintain long-term relationships to foster customer loyalty.

Requirements

• Professional experience in Customer Success Management, ideally within SaaS or e-commerce.
• German fluency and strong English skills required.
• Proven sales instinct and negotiation skills to position technologies effectively.
• Proficiency with CRM systems, specifically Salesforce.
• Analytical mindset with the ability to make data-driven decisions.
• Must be based in or able to commute to Cologne for hybrid office days.

Nice to have

• Background in technology-driven environments.
• Experience in managing high-value account portfolios.

Culture & Benefits

• Hybrid work model with 2 fixed office days per week.
• Comprehensive 4-week onboarding program with a dedicated buddy.
• Workation policy allowing temporary work from any location in the EU, Iceland, Liechtenstein, or Norway.
• 28 days of vacation plus additional days off during the holiday season.
• Individual learning and development budget.
• Health pass program providing additional vacation days for fitness participation.