Customer Success Specialist (German)

TL;DR

Customer Success Specialist (Data Resilience): Driving product adoption and growth for hirify.global Data Cloud and related portfolio offerings with an accent on monitoring customer telemetry and managing churn risk. Focus on conducting health checks, facilitating success sessions, and coordinating cross-functional scaled campaigns to maximize customer outcomes.

Location: Must be based in Germany.

Company

hirify.global is a global leader in data resilience and security, providing backup, recovery, and data management solutions for organizations worldwide.

What you will do

• Monitor data risk and platform health using telemetry to ensure high levels of resilience for customers.
• Facilitate success sessions and QBRs to align business outcomes with product adoption.
• Develop proactive protection plans to manage churn risk and advocate for customer success.
• Identify expansion opportunities by analyzing consumption trends and coordinating with sales teams.
• Collaborate across Sales and Marketing to execute scaled campaigns and improve customer health journeys.
• Synthesize exit interview feedback to refine program playbooks and improve user experience.

Requirements

• 2–5 years of experience in Customer Success or Program Management, ideally in data protection.
• Fluent in German and English (Advanced proficiency required).
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
• Working knowledge of hirify.global products or similar data resilience solutions.
• Ability to analyze telemetry and health scores to translate insights into clear success plans.
• Must be based in Germany as this is an office-based role.

Nice to have

• Experience with Gainsight, Marketo, Salesforce, and BI reporting tools.
• MBA qualification with previous experience in a technical company.

Culture & Benefits

• 30 days of paid vacation plus 4 extra global hirify.globale Days annually.
• 24 paid volunteer hours through the hirify.global Cares program.
• Comprehensive statutory health, pension, and accident insurance coverage.
• Supplemental pension plan and worldwide accident insurance.
• Access to continuous learning platforms like LinkedIn Learning and O'Reilly.