Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Resolving customer inquiries and providing support for hirify.global's spend management platform with an accent on transparency, empathy, and efficiency. Focus on handling customer inquiries in German, troubleshooting issues, and collaborating with cross-functional teams.

Location: Must be based within commuting distance of hirify.global's hubs. Relocation support is available.

Company

hirify.global is the intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing.

What you will do

• Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information and following up as needed.
• Document interactions and escalate complex cases to the appropriate teams.
• Take ownership of incoming requests from customers, including the creation of tickets for the internal organization.
• Handle customer inquiries for customers in Germany, Switzerland, and the rest of Europe.
• Serve as the first point of contact for knowledge on the operational use of our software.

Requirements

• Background in finance and or accounting is a strong plus.
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus.
• Ability to handle a variety of tasks at a high frequency.
• Structured and detail oriented approach to work.
• Fluency in English and German, additional languages are a plus.

Culture & Benefits

• Receive competitive compensation and equity ownership in hirify.global.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing access to therapy and coaching sessions.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Nurture your language skills with in real-life English, Spanish and Catalan lessons.