Customer Success Manager (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (EdTech): Transforming the foundation of the German market into lasting student impact with an accent on establishing trust and orchestrating holistic onboarding. Focus on driving adoption and expansion, acting as the pedagogical expert, and championing client care.
Location: Fully remote position based anywhere in Germany. Living near a major transportation hub for easy connectivity is preferred. Occasional trips to the Munich office are expected.
Company
is an award-winning scale-up in EdTech on a global mission to help education providers ensure learning and belonging for all children.
What you will do
- Establish trust & credibility by joining Account Managers in key stakeholder meetings.
- Orchestrate holistic onboarding, ensuring schools feel capable and supported from day one.
- Drive adoption & expansion by monitoring usage health and maintaining close contact with inclusion managers.
- Act as the pedagogical expert, answering questions with empathy and credibility.
- Champion client care, handling day-to-day inquiries with speed and warmth.
Requirements
- Pedagogical DNA: Professional background in education (e.g., as a teacher, special education pedagogue, or school leader).
- System knowledge: Solid understanding of the German education system and its structures.
- Commercial awareness: Comfortable identifying opportunities where a school could do more.
- Communication & presence: Confident communicator with excellent communication skills in German and professional fluency in English.
- Tech-savvy & mobile: Comfortable mastering digital tools and willing to travel regularly across NRW and occasionally to other key German cities.
Culture & Benefits
- A purpose-led culture with high standards and genuine care.
- Tools & Enablement: Dedicated partnership with Marketing, Product, and Sales.
- Collaborative Environment: Report to the Director of Customer Success and collaborate closely with colleagues in Munich, London, and Oslo.
Hiring process
- Apply and upload your CV and a short cover letter in English outlining your motivation.
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