Senior Technical Customer Success Manager (AI)

TL;DR

Senior Technical Customer Success Manager (AI): Serving as the primary technical and strategic partner for hirify.global’s Embed and OEM customers with an accent on architecture decisions, integration patterns, and implementation best practices. Focus on optimizing commercial models, licensing structures, and long-term product strategy around their embedded use of hirify.global.

Location: Must be based in Boston, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, or Virginia

Company

hirify.global is the open workflow orchestration platform built for the new era of AI.

What you will do

• Own technical relationships with OEM / Embed partners, supporting them across onboarding, architecture design, product integration, scaling, and upgrades.
• Guide implementation and architecture decisions, advising partners on best practices for embedding hirify.global into their products.
• Collaborate directly with partner engineers to solve implementation challenges, debug integration issues, and ensure production-ready deployments.
• Advise on product integration strategy, helping partners determine how hirify.global should be exposed inside their product.
• Guide partners through upgrades, version changes, and architectural evolution, ensuring the embedded hirify.global platform remains reliable as their product scales.
• Translate technical implementations into clear business outcomes, helping partners quantify operational efficiency, product value, and revenue driven by hirify.global capabilities.

Requirements

• Strong technical foundation: Comfortable working directly with engineers and understanding modern software architecture.
• Experience with APIs and integration patterns, backend systems and event-driven architectures, webhooks and system communication patterns, JavaScript and TypeScript, and debugging integration issues across multiple systems.
• Experience with embedded platforms or developer tools.
• Expertise in architecture and implementation, helping partners make informed decisions around system communication, multi-tenant architecture, upgrade strategies, system reliability, and scaling.
• Strong understanding of automation systems and modern AI concepts, including how workflows can orchestrate AI capabilities across systems.
• Business and commercial acumen to understand a partner’s product strategy, reason about licensing structures and value metrics, and communicate ROI to both product teams and executives.
• Clear communication skills across technical and executive audiences.

Nice to have

• Experience with workflow automation platforms, iPaaS, or orchestration tools.
• Experience supporting OEM or embedded software partnerships.
• Background working with developer platforms, APIs, or integration tooling.
• Familiarity with SOAP or similar integration methodologies.
• Experience with AI orchestration, LLM workflows, or agent-based systems.
• Startup or scale-up experience in high-growth technical environments.
• Computer Science or Engineering education, or equivalent practical experience.

Culture & Benefits

• Competitive compensation and equity.
• Work/life balance with vacation days and public holidays.
• Health & wellness benefits according to local country norms.
• Career growth with a budget for courses, books, events, or coaching.
• Remote-first team across Europe, with regular off-sites for team bonding.
• AI enablement with an unlimited AI budget to explore and use the best tools to boost productivity and creativity.