Strategic Account Executive (Communications)

Location: Remote, United Kingdom; approximately 25% travel for customer meetings and team connections.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Manage and grow relationships with fast-growing enterprise customers across EMEA, with a focus on Northern Europe.
• Increase revenue and share of wallet through cross-selling and upselling Twilio products and services.
• Source new opportunities within assigned strategic accounts.
• Sell voice, messaging, email, contact centre, and account security solutions to technical and business audiences.
• Create pricing proposals, negotiate terms, and manage the contract process.
• Maintain customer satisfaction while managing multiple priorities, projects, and deals.

Requirements

• 6+ years of account management or sales experience selling and closing complex technical solutions to large customers.
• Experience managing accounts ranging from multinational enterprise customers to digital-native companies.
• Consistent track record of achieving sales quotas.
• Strong account management experience, including cross-selling and upselling within mature customer bases.
• Understanding of financial reporting and revenue tracking across direct customer accounts.
• Strong interpersonal and communication skills, with the ability to explain complex contractual, technical, and financial details clearly.

Nice to have

• Experience selling to both business and technical audiences.
• Experience in the communications or telecommunications market.
• Experience with messaging, voice calling, email, or account security verification solutions.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program.
• Support for volunteering and employee-led community initiatives.

Hiring process

• Hiring decisions combine AI-assisted process efficiency with evaluation by Twilio employees.
• A formal interview process is required; offers are not made without interviews.