Strategic Account Executive (Communications)

Location: Remote, United Kingdom; approximately 25% travel for in-person customer, team, or company meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Manage and service fast-growing enterprise customers across EMEA, with a focus on Northern Europe.
• Grow revenue and share of wallet across a defined strategic account portfolio.
• Identify new opportunities and sell Twilio voice, messaging, email, contact centre, and account security solutions.
• Create pricing proposals, negotiate commercial terms, and manage contract processes.
• Sell complex solutions to both technical and business audiences while maintaining high customer satisfaction.
• Balance multiple priorities, projects, and concurrent deals.

Requirements

• 6+ years of account management or sales experience selling and closing complex technical solutions.
• Experience managing large multinational enterprise customers and digital-native businesses.
• Consistent record of achieving sales quotas.
• Strong account management experience, including cross-selling and upselling within mature customer bases.
• Understanding of financial reporting and revenue tracking for direct customers.
• Ability to work remotely from the United Kingdom and travel approximately 25%.

Nice to have

• Experience selling to both business and technical audiences.
• Experience in the communications or telecommunications market.
• Experience with messaging, voice calling, email, or account security verification solutions.

Culture & Benefits

• Remote-first work model with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Opportunities to support volunteering and community initiatives.

Hiring process

• Recruitment decisions are made by Twilio employees, with AI used to support hiring efficiency.
• The process includes formal interviews; offers are not made without an interview process.