Sr. Program Manager, Incident Management (AI)

TL;DR

Sr. Program Manager, Incident Management (AI): Owns the end-to-end incident management program for hirify.global's Product and Engineering organization with an accent on response, post-incident learning and actions. Focus on building the program and leveraging AI to scale its impact.

Location: Americas - North, Central and South America

Salary: $174.2K – $261.3K • Offers Equity • Offers Bonus CA$174.2K – CA$261.3K • Offers Equity • Offers Bonus

Company

hirify.global builds and uses automation every day to make work more efficient, creative, and human.

What you will do

• Own the incident program, leading the design, evolution, and governance of incident processes.
• Build AI-powered incident systems, designing and shipping repeatable AI tools.
• Surface and resolve systemic issues, identifying recurring org friction and driving root-cause solutions.
• Build and maintain reporting using Databricks, Looker, and related tools.
• Raise the bar by instilling rigor and accountability, coaching responders and incident roles.
• Partner cross-functionally with engineering leads, product, support, security, GTM, and leadership to strengthen practices.

Requirements

• Deep incident management experience, having built and led incident response programs or reliability-focused work.
• Experience re-engineering how work happens based on where AI is headed.
• Ability to influence without authority by building trust and coalitions.
• Technical empathy to engage with engineers, support leads, and product leaders.
• Analytical and hands-on with data, using tools like Databricks and SQL.
• Ability to work well remotely.

Culture & Benefits

• hirify.global is 100% remote.
• Communicate proactively and write clearly.
• Know when async works and when to jump on a call.