Senior Customer Business Executive (SaaS)

TL;DR

Senior Customer Business Executive (SaaS): Managing and growing strategic enterprise accounts by driving adoption and value realization of the Digital Adoption Platform with an accent on executive stakeholder engagement and commercial expansion. Focus on building long-term partnerships, leading renewal strategies, and positioning the platform as a core enabler of digital transformation.

Location: Must be based in or able to work from New York City (Hybrid)

Salary: $250,000–$260,000 (OTE)

Company

hirify.global, an SAP company, is a leader in Digital Adoption Platforms (DAP) that helps organizations maximize the value of their digital assets and streamline enterprise software interactions.

What you will do

• Own and manage a portfolio of high-value strategic customer accounts.
• Develop and execute long-term account strategies aligned with customer business priorities.
• Build and maintain trusted relationships with C-level and senior business stakeholders.
• Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
• Drive renewals, upsell, and cross-sell opportunities to expand platform usage.
• Develop value realization frameworks and ROI narratives to demonstrate platform impact.

Requirements

• Significant experience in enterprise SaaS account management, customer success, or strategic sales.
• Proven track record of managing and growing complex enterprise accounts.
• Ability to operate effectively at both executive and technical levels.
• Experience driving large renewals and expansion opportunities.
• Exceptional presentation, storytelling, and stakeholder engagement skills.
• Familiarity with enterprise application environments such as ERP, CRM, or HR platforms.

Culture & Benefits

• Hybrid work arrangement combining remote flexibility with onsite collaboration.
• Comprehensive health coverage options and wellness programs including quarterly reimbursements.
• Generous annual leave policy and RefreshMe Days for work-life balance.
• Robust retirement contribution plans.
• Commitment to diversity, equity, and inclusion with active employee resource groups.
• Continuous learning opportunities through professional development programs.