Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Onboarding new retail customers and ensuring their long-term growth with claim.me, focusing on maintaining a zero-churn record and acting as a trusted advisor. Focus on proactively identifying customer needs, providing maximum value from product updates, and shaping the product roadmap based on customer feedback.

Location: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Company

hirify.global innovates to make international shipping simpler and smarter, with claim.me being their newest flagship product that recovers lost revenue from shipping issues.

What you will do

• Onboard new customers, leading the rollout from contract signature to full go-live.
• Protect the zero-churn record through regular KPI reviews and proactive check-ins.
• Act as a go-to advisor, ensuring customers get maximum value from product updates and new features.
• Gather customer feedback to directly shape the product roadmap.

Requirements

• 2+ years in B2B account management or customer success, ideally in e-commerce, logistics, or SaaS.
• C2-level German and fluent English, as you will be managing relationships with DACH-based retailers.
• Comfortable with data and business analytics; experience with tools like Looker is a plus.
• Treat every customer relationship as your own and take pride in keeping them happy and growing.

Culture & Benefits

• Hybrid working model with flexible remote-office set-up and working hours.
• Opportunity to work from almost anywhere for up to 2 months per year.
• Company lunches twice per month and a corporate benefits platform.
• German & English language courses.
• Climate-neutral initiatives and a focus on long-term impact.
• Vibrant culture with collaboration, open doors, and regular team events.