Client Services Manager (Supply Chain)

TL;DR

Client Services Manager (Supply Chain): Managing and growing relationships with key customers to maximize product value with an accent on customer retention and consultative solutioning. Focus on developing customer success strategies, onboarding new clients, and driving product adoption.

Location: Remote (Must have the current and continuing right to work in the USA)

Company

A global leader in innovative supply chain solutions.

What you will do

• Manage and grow relationships with key customers, acting as their primary point of contact.
• Proactively identify customer goals and challenges to offer aligned solutions.
• Ensure high customer retention and satisfaction by delivering exceptional service.
• Onboard new clients and guide them through product setup, training, and initial usage.
• Collaborate with internal development teams to communicate product improvement suggestions based on customer feedback.
• Identify upselling and cross-selling opportunities to expand customer use of products and services.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• At least 3 years of experience in customer success, account management, or customer service roles.
• Experience in managing customer success programs, retention, and upselling strategies.
• Ability to analyze customer data and usage trends to identify improvements.
• Familiarity with CRM tools, customer success platforms, and analytics software.
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Culture & Benefits

• Supportive and collaborative environment where initiative and growth are celebrated.
• Strong focus on work-life balance and professional development.
• Meaningful opportunities for technical and personal advancement.
• Experience working within a truly global workplace.