Sr IT Service Desk Specialist (AI)

TL;DR

Sr IT Service Desk Specialist (AI): Providing end-user support for hardware, software, and SaaS products for New York office and remote US employees with an accent on incident resolution and user lifecycle management. Focus on troubleshooting Windows/macOS environments, managing SaaS administration, and optimizing the onboarding experience.

Location: New York City (Supporting NYC office and remote US employees)

Salary: $110,000 - $132,000 USD

Company

hirify.global harnesses the power of AI to transform revenue teams through a unified Revenue AI Operating System.

What you will do

• Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
• Respond to incidents and service requests, ensuring high user satisfaction through timely updates.
• Create and maintain technical documentation and the internal knowledge base.
• Manage user access and identity through employee lifecycle events including pre-hire and separation.
• Support onboarding by deploying hardware and providing necessary training to new hires.
• Handle office-related technical issues including A/V, printers, and network connectivity.

Requirements

• 3+ years of experience in IT support.
• Proven expertise in troubleshooting both Windows and macOS.
• Experience supporting a remote workforce.
• Proficiency in basic user administration for Okta, Zoom, Slack, and Google Workspace.
• Basic knowledge of network troubleshooting techniques.
• Must be based in the US to support the New York office and remote staff.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement program and a flexible Wellbeing Fund.
• Mental health support including covered therapy and coaching.
• Education and learning stipend for personal growth and development.
• Flexible vacation time and quarterly company-wide recharge days.
• Work from home stipend for remote environments.