Digital Fulfilment Coordinator (E-commerce)

TL;DR

Digital Fulfilment Coordinator (E-commerce): Managing operational and fulfilment-related activities with an accent on vendor coordination and freight management. Focus on ensuring timely delivery, resolving operational incidents, and optimizing fulfilment efficiency.

Location: Remote (Must be available to work 9AM-6PM NSW, Australia time)

Company

hirify.global is a professional outsourcing company providing operational support and business services.

What you will do

• Manage operations and fulfilment tickets, ensuring timely resolution and clear communication with stakeholders.
• Monitor end-to-end order flows and follow up with vendors to meet dispatch and delivery SLAs.
• Liaise with freight providers to track shipments, investigate delays, and coordinate rebookings.
• Validate freight labels, tracking details, and shipment information for accuracy.
• Process and track operational incidents, including failed pickups and damaged freight, as well as credit notes.
• Identify recurring issues and process gaps to enhance fulfilment efficiency.

Requirements

• Experience in operations, fulfilment, or customer service within retail, e-commerce, or dropship environments.
• Proven experience coordinating freight activities, including pickups and tracking updates.
• Experience liaising with vendors and third-party logistics partners.
• Ability to manage operational documentation and credit notes with high accuracy.
• Availability to work during 9AM-6PM NSW hours.

Culture & Benefits

• Full-time permanent employment.
• Permanent work-from-home arrangement.
• Standard Monday to Friday work week.
• Structured shift with paid breaks.