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2 месяца назад

Digital Fulfilment Coordinator (E-commerce)

Формат работы
remote (только Australia)
Тип работы
fulltime
Английский
b2
Страна
Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Digital Fulfilment Coordinator (E-commerce): Managing operational and fulfilment-related activities with an accent on vendor coordination and freight management. Focus on ensuring timely delivery, resolving operational incidents, and optimizing fulfilment efficiency.

Location: Remote (Must be available to work 9AM-6PM NSW, Australia time)

Company

hirify.global is a professional outsourcing company providing operational support and business services.

What you will do

  • Manage operations and fulfilment tickets, ensuring timely resolution and clear communication with stakeholders.
  • Monitor end-to-end order flows and follow up with vendors to meet dispatch and delivery SLAs.
  • Liaise with freight providers to track shipments, investigate delays, and coordinate rebookings.
  • Validate freight labels, tracking details, and shipment information for accuracy.
  • Process and track operational incidents, including failed pickups and damaged freight, as well as credit notes.
  • Identify recurring issues and process gaps to enhance fulfilment efficiency.

Requirements

  • Experience in operations, fulfilment, or customer service within retail, e-commerce, or dropship environments.
  • Proven experience coordinating freight activities, including pickups and tracking updates.
  • Experience liaising with vendors and third-party logistics partners.
  • Ability to manage operational documentation and credit notes with high accuracy.
  • Availability to work during 9AM-6PM NSW hours.

Culture & Benefits

  • Full-time permanent employment.
  • Permanent work-from-home arrangement.
  • Standard Monday to Friday work week.
  • Structured shift with paid breaks.

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