Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Managing a portfolio of strategic accounts to ensure platform value and client retention with an accent on industry-specific needs in private equity and venture capital. Focus on driving product adoption, conducting formal business reviews, and strategizing on account expansion.

Location: Onsite in Tokyo, Japan (Must be authorized to work in Japan without sponsorship)

Company

A financial data and software company providing comprehensive data on private equity, venture capital, and M&A.

What you will do

• Manage a portfolio of strategic clients to achieve retention and expansion goals.
• Onboard new clients and conduct tailored training sessions to meet specific business needs.
• Analyze customer health and usage data via Tableau and Catalyst to improve product adoption.
• Conduct formal business reviews to measure renewal probability and client satisfaction.
• Collaborate with Account Managers to identify and execute growth opportunities.
• Act as a product expert to ensure clients derive maximum value from the platform.

Requirements

• 4+ years of experience in customer success or account management.
• Fluency in Japanese and English.
• Must be authorized to work in Japan without visa sponsorship now or in the future.
• Deep interest in private equity and venture capital marketplaces.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel).
• Strong presentation and communication skills.

Culture & Benefits

• Deeply collaborative and high-energy company culture.
• Extensive learning programs and mentorship opportunities.
• Culture of curiosity that encourages challenging the status quo.
• Strong emphasis on in-person collaboration and spontaneous innovation.