Senior Customer Success Engineer (Digital Analytics)

TL;DR

Senior Customer Success Engineer (Digital Analytics): Managing technical implementation, onboarding, and growth for a portfolio of clients with an accent on custom JavaScript development and data capture. Focus on architecting digital strategies, configuring the hirify.global platform, and diagnosing complex browser-based issues to ensure client success.

Location: Remote (United States)

Salary: $120,000 - 150,000 base

Company

A leader in digital analytics providing a simplified approach to monitor, diagnose, and optimize digital journeys for some of the world's most recognized brands.

What you will do

• Manage technical implementation, onboarding, and adoption for a portfolio of clients to drive growth.
• Architect implementation plans and configure the platform to satisfy specific client objectives and requirements.
• Develop custom JavaScript functions to capture analytics data and satisfy complex use cases.
• Configure alerts, dashboards, and reports to provide clients real-time visibility into digital performance.
• Guide clients in defining meaningful requirements and creating innovative technical solutions.

Requirements

• 5+ years of experience developing, implementing, or managing digital solutions.
• Must be based in the United States (as evidenced by US-specific benefits and E-Verify status).
• Proficiency in JavaScript development, HTML, and CSS.
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools and page load lifecycle for performance optimization.
• Excellent verbal and written communication skills for presenting to both technical and non-technical stakeholders.

Nice to have

• Experience with React, Angular, Vue, or native mobile development.
• Professional experience in Professional Services, Customer Success, Sales Engineering, or Solutions Consulting.

Culture & Benefits

• Remote-first culture with dedicated Employee Resource Groups and regular team-building events.
• Comprehensive health insurance (Medical, Dental, Vision) with 99% of the base medical plan paid by the company.
• Financial perks including 401k with employer match, equity/options, and a monthly business expense stipend.
• Generous time off including Unlimited PTO, sick leave, and a 3-week "Recharge Program" every three years.
• Work-from-home support via a one-time stipend and company-provided MacBook.