Customer Success Engineer

TL;DR

Customer Success Engineer (SaaS): Driving successful implementation projects for hirify.global's compensation software, partnering with HR and Finance leaders to transform their compensation strategies. Focus on end-to-end project management, risk identification, and clear communication across multiple stakeholders.

Location: Salt Lake City, UT. Hybrid model requires in-person work on Mondays, Tuesdays, Thursdays, and Fridays.

Salary: $89,000 - $128,000

Company

hirify.global is building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning.

What you will do

• Drive successful implementation projects for hirify.global's compensation software, partnering with HR and Finance leaders.
• Own end-to-end project management of customer implementations, creating detailed project plans and maintaining clear communication.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage hirify.global's platform.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs and identify opportunities for platform improvements.
• Build strong relationships with customers through clear communication and a deep understanding of their business needs.
• Execute on the technical needs of the customer with integrations, data migration, and configurations.

Requirements

• You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager and a creative problem solver.
• You care about customer outcomes and are comfortable working autonomously.
• You push to understand the “why” behind customer asks.
• You’re hungry to join a start-up and are excited to move quickly.

Culture & Benefits

• Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family.
• Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month.
• Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you.
• Professional Development: Quarterly education stipend to continuously grow.
• Family Support: Robust parental leave to bond with your new family.
• Commuter Assistance: A commuter stipend to help you collaborate in person.