Customer Success Engineer (SaaS)

TL;DR

Customer Success Engineer (SaaS): Managing end-to-end implementation projects for a compensation platform with an accent on technical configuration, API integrations, and data migration. Focus on acting as a strategic advisor to HR and Finance leaders while ensuring high customer adoption and platform value realization.

Location: Must be based in or able to work from Salt Lake City, UT (Hybrid: 3-4 days/week in-office)

Salary: $73,000 – $121,000

Company

hirify.global is a leading compensation platform that combines real-time data with AI to help companies make informed pay decisions.

What you will do

• Drive successful implementation projects for compensation software, partnering with HR and Finance leaders.
• Own end-to-end project management, including planning, risk identification, and stakeholder communication.
• Execute technical tasks such as API integrations, data migration, and platform configuration.
• Serve as a trusted advisor to customers, helping them solve complex compensation challenges.
• Collaborate with Product and Engineering teams to surface customer needs and drive platform improvements.

Requirements

• 3-10 years of experience as a customer-facing Technical Account Manager, Implementation Manager, or Customer Success Engineer in B2B SaaS.
• Deep technical knowledge of JSON, HTML, SQL, and API integrations.
• Proven ability to manage complex projects and maintain clear communication with diverse stakeholders.
• Strong problem-solving skills and ability to work autonomously in a fast-paced startup environment.
• Must be able to work in a hybrid model (3-4 days per week in-office).

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for you and your family.
• Flexible PTO and a policy allowing for one month of remote work per year.
• Quarterly education stipend for professional development.
• Commuter stipend to support in-person collaboration.
• Robust parental leave and lunch/dinner stipends.