Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Acting as a primary technical advisor and strategic partner for premium publishers with an accent on programmatic advertising optimization and ad stack performance. Focus on managing end-to-end publisher relationships, resolving complex technical issues, and driving revenue growth through expert consultation.

Location: Remote

Company

hirify.global engineers cutting-edge monetization solutions for websites and apps, enabling publishers to maximize revenue through industry-leading technology and data.

What you will do

• Own publisher relationships end-to-end, from onboarding through long-term growth and retention.
• Serve as the primary technical point of contact and strategic advisor for premium and enterprise-level accounts.
• Monitor and analyze ad performance to implement technical optimizations that drive revenue.
• Perform high-level analysis to identify root causes of technical issues affecting ad delivery.
• Liaise with internal teams including Support, Yield, and Product to advocate for publisher needs.
• Educate publishers on new technologies and assist in upselling technical solutions.

Requirements

• 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem.
• Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of the programmatic advertising ecosystem, including header bidding and ad serving principles.
• Familiarity with web technologies including HTML, CSS, and JavaScript for debugging.
• Advanced Excel skills and experience interpreting complex performance dashboards.
• Role is not eligible for visa sponsorship.

Culture & Benefits

• Full-time, salaried position.
• Fully remote company with collaborative asynchronous teamwork.
• Mentorship, continuing education, and professional development opportunities.
• Opportunity to work with top-tier global publishers.