Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing the end-to-end post-sales lifecycle for fund managers and investors with an accent on retention, expansion, and relationship management. Focus on optimizing customer metrics like NPS and NRR while translating client needs into product improvements.

Location: Hybrid in London (3 days/week in office)

Company

Europe’s leading tech-enabled fund administrator for VC, PE, and alternative assets.

What you will do

• Serve as the strategic point of contact for fund managers to ensure a high-quality experience.
• Lead the post-sales lifecycle from onboarding through growth and upsell, collaborating with Operations, Product, Sales, Legal, and Finance.
• Build trust-based relationships and translate customer needs into clear insights for product and operational improvements.
• Own and optimize key customer metrics, including NPS, retention, and NRR.
• Collaborate with the Head of Customer Success to refine and scale the Customer Success strategy.

Requirements

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Experience managing complex, high-value customer relationships and engaging with senior stakeholders.
• Strong analytical and communication skills to simplify complex topics for diverse audiences.
• Proven track record of operating in fast-moving, high-growth environments.
• Proficiency in English.

Culture & Benefits

• Flexible hours and hybrid office setup (3 days/week in office).
• 4 remote calendar weeks per year.
• 28 days of vacation plus 2 company days and local public holidays.
• Competitive compensation package and high-quality tech setup.
• Opportunity to work within a diverse, high-energy culture focused on ownership.

Hiring process

• People Team Interview: Introduction, expectations, and values.
• Deep-Dive Interview: Experience and mission alignment with the Head of Customer Success.
• Practical Interview: Demonstration of Account Management and communication approach.
• Stakeholder Interview: Final discussions with the Head of Operations and a Co-founder.