Customer Success Manager (Fintech)

Location: On-site in Copenhagen or London

Company

hirify.global is an early-stage startup building a smart financial platform to replace legacy ERP systems with automated accounting and real-time reporting.

What you will do

• Own and manage existing customer relationships to drive adoption, renewals, and expansion.
• Ensure Finance Directors and CFOs realize the full value of the platform.
• Partner with Agentic Customer Engineers to deploy AI-driven workflows for clients.
• Proactively identify and resolve engagement risks before they impact the customer.
• Define and document the customer success playbook from scratch.
• Provide feedback to the product team based on customer insights and market needs.

Requirements

• 5+ years of experience in account management, customer success, or commercial delivery.
• Proven ability to engage and influence senior financial stakeholders like CFOs.
• Experience driving adoption and expansion in a technical or solutions-led environment.
• Ability to bring structure to ambiguous engagements and prioritize effectively.
• Fluent English proficiency.
• Active user of AI tools with a clear understanding of their practical application.

Nice to have

• Background in finance or accounting.
• Experience in a forward-deployed or professional-services model focused on renewals and upsell, particularly involving AI.

Culture & Benefits

• Competitive salary with potential stock options.
• Generous paid annual leave and public holidays.
• Regular team socials and international company off-sites.
• Significant career growth potential in a market-defining role.
• Innovative, fast-paced environment with a focus on high-impact work.