Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of strategic accounts to ensure platform value and drive retention with an accent on product expertise and client relationship management. Focus on optimizing usage of the hirify.global platform, conducting business reviews, and identifying expansion opportunities.

Location: Tokyo, Japan. Must be authorized to work in Japan without visa sponsorship

Company

A Morningstar company providing financial data and intelligence for the private equity and venture capital marketplaces.

What you will do

• Manage a portfolio of strategic accounts to achieve quarterly retention and expansion goals.
• Act as a product expert, onboarding new clients and conducting tailored training sessions.
• Conduct formal business reviews to measure renewal probability and client achievement of pre-set goals.
• Analyze customer health and usage data to identify trends and opportunities to improve adoption.
• Collaborate with Account Managers to strategize on account retention and growth opportunities.
• Document all client interactions in Catalyst to improve customer information and drive retention.

Requirements

• Must be authorized to work in Japan without the need for visa sponsorship now or in the future.
• Fluency in Japanese and English.
• 2+ years of customer success management or account management experience.
• Excellent verbal and written communication and presentation skills.
• Understanding of or ability to learn the private equity and venture capital marketplace.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel).

Culture & Benefits

• Collaborative environment with a strong focus on in-person interaction (5 days a week in office).
• Extensive learning programs and mentorship opportunities.
• Culture of curiosity that encourages challenging the status quo.
• Dynamic and rapidly evolving industry environment.