Client Success Manager (AdTech)

TL;DR

Client Success Manager (AdTech): Managing and growing relationships with Corporate & Destination travel advertisers in the online advertising space with an accent on campaign project management and revenue growth. Focus on optimizing campaign performance using DSPs and ensuring client KPIs are met through data-driven insights.

Location: Must be based in Japan (Tokyo)

Company

hirify.global is a travel marketing platform that helps hotels and destination marketers reach the right travelers using data-driven advertising.

What you will do

• Lead the day-to-day post-sales relationship and account management for a portfolio of digital advertising clients.
• Drive revenue growth through client renewals, upsells, and pitching new products and channels.
• Consult during the RFP process and coordinate pre-sale activities with the Japan Sales team.
• Analyze campaign performance in coordination with AdOps to provide strategic optimization recommendations.
• Monitor campaign delivery, troubleshoot issues, and present regular business reviews and insights to clients.
• Coordinate monthly billing and ensure all client KPIs and objectives are consistently met.

Requirements

• Native Japanese, additional Korean, and fluent English language proficiency.
• Professional experience in digital advertising and a strong understanding of the digital marketing landscape.
• Proven ability to manage multiple projects and a diverse client base across different time zones.
• Proficiency in G Suite, Microsoft Office, Salesforce, and Asana.
• Must be based in Japan.

Nice to have

• Direct experience within the travel industry.
• Experience working with DSPs, particularly Xandr, DV360, or The Trade Desk.
• Familiarity with various Social Media advertising platforms.