Front Desk Supervisor (Hospitality)

TL;DR

Front Desk Supervisor (Hospitality): Managing day-to-day front-of-house operations and leading a team of Guest Experience Associates with an accent on operational excellence and guest satisfaction. Focus on resolving escalated issues, training new hires, and ensuring brand standards are consistently met.

Location: On-site in Salt Lake City, UT

Salary: $26.25/hour

Company

hirify.global combines apartment living, vacation rentals, and hotel stays into a tech-enabled hospitality experience.

What you will do

• Lead day-to-day front desk operations, including check-ins, check-outs, and room assignments.
• Supervise and support Guest Experience Associates, leading daily stand-ups and providing real-time feedback.
• Resolve escalated guest issues autonomously using exceptional judgment and decision-making skills.
• Conduct regular audits of guest processes to ensure adherence to company standards.
• Train new hires on guest service and operational standards to foster a culture of continuous improvement.
• Collaborate with property leaders on performance scorecards, interviewing, and scheduling.

Requirements

• 3+ years of customer service experience in hospitality, retail, or multi-family housing.
• 1+ year of experience as a team lead, supervisor, or mentor.
• Proven ability to resolve escalated guest issues independently.
• Strong verbal and written communication skills with a professional tone.
• Must be legally authorized to work in the United States.
• Ability to remain on your feet for extended periods and lift up to 50 lbs.

Culture & Benefits

• Competitive pay with a monthly bonus program of up to $500.
• Company stock options and 401k with 4% employer matching.
• Comprehensive Medical, Vision, and Dental insurance options.
• 15-20 days of accrued PTO per year and a paid birthday off.
• Paid Parental Leave and Life Insurance.
• Flexible scheduling options to support work-life balance.