Operations Coordinator (Logistics)

TL;DR

Operations Coordinator (Logistics): Managing order processing and retailer customer service for major accounts with an accent on order accuracy, 3PL coordination, and chargeback research. Focus on achieving OTIF metrics, optimizing logistics routing via EDI, and integrating AI tools for data validation.

Location: Hybrid (Montreal, Canada)

Company

hirify.global is a global product design and technology company specializing in disruptive lifestyle solutions through its trusted brands Shark and Ninja.

What you will do

• Process customer orders for major retailers and coordinate routing via EDI or retailer portals.
• Monitor inventory availability and manage open-order files to resolve routing issues.
• Analyze and resolve retailer chargebacks and compliance-related deductions in collaboration with Finance and Sales.
• Track and improve On-Time In-Full (OTIF) delivery metrics.
• Utilize AI-assisted tools to validate orders, identify discrepancies, and automate repetitive operational tasks.
• Provide high-level customer service to retailers and internal stakeholders.

Requirements

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management within a B2B environment.
• 2+ years of experience working with major retailers.
• Intermediate proficiency in Microsoft Excel.
• Fluency in both English and French is required for effective communication.
• Strong analytical and problem-solving skills.

Nice to have

• Exposure to AI tools, automation, or data-enhanced workflows.

Culture & Benefits

• Competitive health insurance and retirement plans.
• Employee stock purchase options and wellness programs.
• hirify.global product discounts.
• Access to high-impact Learning Programs for professional growth.
• Inclusive work environment focused on Diversity, Equity, and Inclusion.