Client Solutions Associate

TL;DR

Client Solutions Associate (Knowledge Marketplace): Connecting clients with subject matter experts for qualitative research and managing interview-based projects with an accent on expert sourcing and client relationship management. Focus on identifying high-quality experts, optimizing the matching process, and translating client feedback into product improvements.

Location: Hybrid (San Francisco, CA) — office attendance required 2-3 times per week

Salary: $72,000 – $88,000 + uncapped performance-based monthly bonus

Company

Online platform that enables users to monetize their professional expertise through consultation requests and surveys.

What you will do

• Identify and match subject matter experts to clients for qualitative research interviews.
• Manage the full lifecycle of research projects, from goal setting to expert recruitment via internal and external channels.
• Monitor and analyze interview feedback to ensure high-quality network engagement and client satisfaction.
• Collaborate with product and engineering teams to refine the online platform based on frontline user insights.

Requirements

• 0-2 years of professional work experience.
• Strong communication skills and a proactive, problem-solving approach.
• Growth mindset and the ability to own projects independently.
• Must be based in San Francisco, CA for hybrid office attendance.

Nice to have

• Prior experience working at a startup.
• Experience in customer success roles.
• Strong understanding of various professional industries and roles.

Culture & Benefits

• Competitive salary, stock options, and uncapped monthly performance bonuses.
• Comprehensive healthcare, dental, and vision coverage.
• 401(k) retirement plan and wellness/fitness benefits.
• Flexible vacation time and paid family leave.
• Regular company retreats to locations like Tahoe, Maui, and Mexico City.