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2 месяца назад

iGaming Floor Supervisor (iGaming)

3 520$
Формат работы
onsite
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

iGaming Floor Supervisor (iGaming): Overseeing live game operations and ensuring a professional experience conducted by Live Dealers and Shufflers in a streaming environment with an accent on regulatory compliance and operational quality. Focus on supervising staff, correcting game mistakes promptly, and resolving technical disruptions to maintain high uptime.

Location: Southfield, MI. Must be able to obtain a Michigan Gaming License and a West Virginia Casino Employee Registration.

Compensation: from $22 per hour

Company

hirify.global is the world's largest online gaming software supplier, providing cutting-edge, value-added solutions to leading gaming operators globally.

What you will do

  • Supervise Live Dealers and Shufflers to ensure compliance with Gaming Commission Regulations and company policies.
  • Promptly correct game mistakes and maintain comprehensive mastery of all company-offered games.
  • Monitor studio operations and address technical disruptions immediately to ensure minimal downtime.
  • Handle and escalate guest complaints professionally in accordance with chat policies.
  • Collaborate with management to test and evaluate studio and application performance for optimal functionality.
  • Lead communication and conflict resolution and provide operational support to the Site Manager.

Requirements

  • High School Diploma or GED.
  • Must be 21 years of age or older.
  • At least 1 year of Customer Service experience.
  • Basic to Intermediate proficiency in Microsoft Excel and general computer skills.
  • Ability to obtain a Michigan Gaming License and a West Virginia Casino Employee Registration.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.

Culture & Benefits

  • Competitive hourly pay with an additional performance bonus of up to $3.00.
  • Comprehensive health benefits including Medical, Dental, Vision, and HSA/FSA.
  • 401K plan with a 4% company match.
  • Paid time off: 10 vacation days and 5 sick days.
  • Life and disability insurance (LTD/STD).

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