Head of Business Operations (Insurtech)

TL;DR

Head of Business Operations (Insurtech): Leading the operational backbone of a fast-growing insurtech to turn business needs into scalable processes and automation with an accent on CRM optimization and cross-functional delivery. Focus on designing the operating system for scale, managing a growing ops team, and optimizing the commercial tooling stack.

Location: Hybrid in Paris, France

Company

hirify.global is one of Europe's fastest-growing insurtechs on a mission to simplify professional insurance for small businesses.

What you will do

• Lead the Business Operations team, owning the overall strategy, delivery, and people management.
• Manage the operational run, ensuring internal requests are tracked and resolved within clear SLAs.
• Define and deliver the BizOps roadmap, prioritizing key projects like CRM data quality and lead routing.
• Oversee and continuously improve the tooling stack, including HubSpot, Linear, N8N, and Looker.
• Partner with Product, Engineering, and Data teams on scoping and implementation of operational tools.
• Build a culture of documentation and high standards to support the company's next stage of growth.

Requirements

• Must be based in Paris, France (Hybrid).
• 5–10 years of total professional experience, with at least 4 years in Business/Revenue Ops.
• At least 2 years of experience as a people manager with direct reports.
• Native French and fluent English proficiency.
• Strong hands-on experience configuring workflows in CRM tools (HubSpot preferred).
• Experience working in a scale-up environment (50–300 people).

Culture & Benefits

• High-impact leadership role reporting directly to the COO with exposure to the full executive team.
• Opportunity to build and scale a critical business function from the ground up.
• Ability to hire and grow the team from 4 to 8+ members within a year.
• Work on high-leverage topics that directly impact growth, efficiency, and service quality.

Hiring process

• Recruiter screen (culture fit, motivation, and expectations).
• Hiring manager interview (experience deep-dive and ops vision).
• At-home case study followed by a 1-hour presentation.
• Team fit interview and reference checks.