Customer Success Manager

TL;DR

Customer Success Manager: Ensuring customers successfully integrate with the product and achieve desired results with an accent on managing prioritizations and resolving misalignments within enterprise organizations. Focus on effectively managing engineering time and resources to address customer needs and improve the integration process.

Location: Must be based in Eastern Europe

Company

hirify.global.io powers product search and discovery for some of the largest retailers in the world, focusing on metrics over features and reinventing search and discovery as a machine learning challenge.

What you will do

• Ensure customers successfully integrate with the product and achieve desired results.
• Understand customer needs and roles within enterprise organizations, helping to manage prioritizations and misalignments.
• Craft internal and external narratives to ensure customer success.
• Manage engineering time to prioritize important work for customers.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization and craft clear narratives to get people behind your ideas.
• Ability to convince and motivate those around you to do what you know is right.
• Must be based in Eastern Europe.
• Being multilingual would be a strong advantage.

Culture & Benefits

• A competitive compensation package including stock options.
• Fully remote team - choose where you live.
• Work from home stipend.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Parental leave for qualified employees.