Customer Success Manager (Maritime)

TL;DR

Customer Success Manager (Maritime): Managing and nurturing relationships with Arbitrage and Bridgeton clients to drive platform adoption and value with an accent on onboarding and maritime data workflows. Focus on translating client feedback into product enhancements and identifying growth opportunities to increase platform utilization.

Location: Hybrid (London)

Company

hirify.global simplifies global trade information and provides valuable insights for organizations in the commodities, energy, and maritime sectors.

What you will do

• Build and nurture proactive relationships with Arbitrage and Bridgeton clients to ensure their goals are met.
• Deliver seamless onboarding experiences and execute tailored engagement campaigns to drive platform adoption.
• Provide expert support via email, calls, and in-person meetings as the primary resource for maritime data and workflows.
• Analyze usage trends to align hirify.global’s solutions with client objectives such as arbitrage assessment and risk mitigation.
• Collaborate with Sales to uncover expansion opportunities and support renewals through data-backed narratives.
• Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.

Requirements

• 3+ years of experience in Customer Success or a similar client-facing role.
• Proven experience managing a book of business, ideally within environments involving arbitrage tools.
• Bachelor’s degree in a relevant discipline or equivalent practical experience.
• Technical competence in discussing data-related topics, including familiarity with APIs, Excel, and analytics tools.
• Must be based in or able to work in London on a hybrid basis.

Culture & Benefits

• Dynamic work environment with a global team of 700+ experts from over 35 countries.
• Supportive culture focused on decisiveness, collaborative problem-solving, and mutual help.
• Commitment to a fair, inclusive, and diverse workplace for people of all backgrounds.
• Emphasis on professional growth and a desire to be best-in-class in the industry.