Customer Success Manager (E-commerce)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (E-commerce): Driving retention, adoption, and long-term success for a portfolio of growth-stage merchants on the subscription platform with an accent on technical product expertise and strategic business planning. Focus on managing 40–60 accounts, leveraging data to identify growth opportunities, and collaborating cross-functionally to ensure seamless merchant experiences.
Location: Must be based in the United States or Canada
Compensation: $84,706 – $105,882 USD OTE / $81,882 – $102,353 CAD OTE
Company
is a leading subscription platform for innovative eCommerce brands, helping over 20,000 global merchants manage and grow their subscription businesses.
What you will do
- Manage and support a portfolio of 40–60 growth-stage merchants to ensure retention and product adoption.
- Build deep understanding of merchant business goals and technical setups to guide effective feature usage.
- Lead regular business reviews and success planning sessions aligned with merchant outcomes.
- Partner with Sales to execute renewals, expansions, and upsell motions.
- Utilize data health signals from tools like Salesforce and Looker to prioritize work and mitigate churn risk.
- Serve as a trusted point of contact for technical issues and product support inquiries.
Requirements
- Must be based in the United States or Canada.
- Professional experience in a SaaS Customer Success role with accountability for retention.
- Technical aptitude to understand product behavior, APIs, and complex eCommerce workflows.
- Experience with Shopify and eCommerce platforms is strongly preferred.
- Proficiency in using data tools like Salesforce or Looker to drive account strategy.
- Strong communication skills to balance empathy with data-driven decision making.
Culture & Benefits
- Comprehensive medical, dental, and vision insurance.
- Retirement plan with employer contributions.
- Flexible Time Off (FTO) policy.
- Paid Parental Leave.
- Monthly stipends for remote work life and merchant engagement.
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