Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and growing a portfolio of B2B SaaS customers to ensure long-term value realization with an accent on account planning, retention, and strategic engagement. Focus on driving product adoption, building multi-threaded relationships with stakeholders, and translating product capabilities into tangible business outcomes for shift-based workforce management.

Location: Copenhagen, Denmark (Hybrid/Remote)

Company

hirify.global, acquired by Xero, is a Copenhagen-based software company dedicated to improving shift work and work/life balance through advanced scheduling technology.

What you will do

• Own and grow a portfolio of customers, ensuring long-term retention and expansion.
• Develop and execute joint account plans to define priorities and ensure measurable value delivery.
• Lead renewal and commercial conversations with operational and executive stakeholders.
• Drive product adoption and increase user confidence in the platform.
• Partner cross-functionally with Sales, Product, and Marketing to influence product improvements based on customer feedback.
• Act as a trusted advisor to help customers achieve business outcomes using the software.

Requirements

• Proven experience in managing and growing B2B SaaS customers.
• Strong commercial instincts with experience leading investment and renewal conversations.
• Ability to engage executive-level stakeholders and navigate complex organizational structures.
• Technical credibility and experience collaborating with product teams.
• High ownership mindset and strong follow-through on commitments.
• Fluency in Danish is required for this role.

Culture & Benefits

• Comprehensive benefits package including pension, health insurance, and inclusive parental support.
• Opportunity to participate in an Employee Share Plan.
• Flexible work environment with a hybrid/remote policy and autonomous approach.
• Strong social culture with regular team and company events.
• Growth and progression opportunities within an international company.
• Supportive, low-ego environment that values diversity and inclusion.