Customer Success Manager

TL;DR

Customer Success Manager (API/Microservices): Acting as the primary technical point of contact for customers with an accent on driving product adoption, managing implementations, and resolving escalations. Focus on building long-term partnerships, understanding customer architecture and use cases, and bridging technical needs with business value within the hirify.global API platform ecosystem.

Location: Must be based in France. Remote role.

Company

hirify.global is a leading developer of API and AI connectivity technologies, providing a unified platform to secure, manage, and monetize intelligence across APIs and AI models for enterprises and startups.

What you will do

• Engage with customers on a day-to-day basis to resolve technical, product, and support questions.
• Support onboarding by identifying project timelines, technical challenges, and risk factors.
• Lead hands-on product demonstrations and technical workshop sessions to drive feature adoption.
• Document customer use cases, architectures, and roadmaps to advocate for the voice of the customer internally.
• Collaborate with sales and renewal teams to support expansion and renewal discussions.
• Manage customer health checks and track resolutions for technical escalations.

Requirements

• Location: Must be based in France.
• Strong communication skills with the ability to articulate complex technical issues.
• Practical working knowledge of APIs and microservices architectures.
• Experience with Kubernetes and Cloud technologies such as AWS, GCP, or Azure.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Proven ability to work with cross-functional teams like product, engineering, and support.

Culture & Benefits

• Collaborative environment working with teams across sales, product, and engineering.
• Opportunity to influence product usage and adoption for high-impact clients.
• Focus on professional growth as a trusted technical advisor.
• Supportive of flexible working arrangements as a distributed-friendly company.