Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Ensuring French clients maximize hirify.global's capabilities to reach their business objectives with an accent on customer retention, identifying risk, and preventing churn. Focus on conducting scalable trainings, capturing client insights, and optimizing customer lifecycle processes.

Location: Must live in The Netherlands with travel distance from our Utrecht office and be willing to come to our Utrecht office for 2 days/week.

Salary: €3,210 - €4,000 per month

Company

hirify.global is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online, empowering marketers and online businesses to manage, scale, and optimize their marketing.

What you will do

• Manage a portfolio of clients, focusing on customer retention, identifying risk, preventing churn, and realizing upsell and expansion opportunities.
• Conduct kick-off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings, working strategically with partners online and onsite.
• Develop success plans with outcome-driven and goal-focused metrics for both agency partners and advertisers.
• Conduct scalable trainings with larger advertisers and agency partners, both at the office, abroad, and online.
• Capture valuable client insights and feedback, delivering this to product, development, and commercial teams.
• Collaborate with the marketing department and clients to seize opportunities for webinars and the publication of success stories.

Requirements

• Experience in Customer Success, Account Management, Partnership Management, or Relationship Management.
• Experience in SaaS and/or eCommerce is required; a background in Marketing or Agency is preferred.
• Interest in online marketing and eCommerce.
• Excellent written and spoken English and French at a C2 level.
• Must live in The Netherlands with travel distance from our Utrecht office.
• Must have a valid work permit for the Netherlands or EU citizenship.

Culture & Benefits

• Hybrid working policy, requiring just two days in the office per week.
• 26 vacation days + 2 reload days based on 40 hours.
• 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands!
• Flexible working hours, starting your day between 8.00 - 10.00 am.
• Fresh meals prepared Monday to Thursday, catering to all dietary needs.
• Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!

Hiring process

• Introduction call (25 minutes)
• Interview with Arthur & Jules for an online conversation (60 minutes)
• Assignment interview with Io & Jules (60 minutes)
• Final interview with Helen & Jessica (60 minutes)